Professional Standards Frequently Answered Questions
Q: How can I file an ethics complaint?
A: The forms are available on cnyREALTOR.com, under either buyers or sellers. We need the Ethics complaint form filled out, along with 6 copies of a typed account of what happened in the situation that you are referring to. The specific article of the code of Ethics that you feel this REALTOR violated must be named on the form. A copy of the REALTOR Code of Ethics is available on cnyREALTOR.com as well, for the purpose of choosing the most appropriate article(s).
Q: What is the difference between an Ethics complaint and an Arbitration?
A: An Ethics complaint is filed if you believe one of our REALTOR members violated one or more articles in the REALTOR Code of Ethics. An arbitration request is filed if you feel you are due money from an Agent/Broker. Most arbitrations are between Brokers for commission disputes. For more information on either complaint, visit cnyREALTOR.com, under either buyers or sellers.
Q: I am not happy with the behavior of REALTOR A. What can I do?
A: We encourage you to file an Ethics complaint if you feel that REALTOR A has violated an article(s) of the Code of Ethics. However, if this is a situation that needs immediate relief, this will not be the answer. If you have not already, we would recommend talking to the Broker or Office Manager of the company that you are involved with. If this is a legal matter, having to do with contracts for example, please consult with your real estate attorney. If you do not have one, you may want to consider hiring one to represent you throughout this transaction, or any future transaction if this one does not work out. We cannot give legal advice.